Ponytail: Best for long or thick hair (more structured fit). Cute ribbon accent. 100% Cotton. Available with a satin-lined interior which helps protect your hair against frizz & breakage.

Euro: Best for medium-length hair. Adjustable elastic cord-lock in back. 100% Cotton. Available with a satin-lined interior to protect your hair against frizz & breakage.

Classic: A unisex style for anyone who prefers a sportier, more form-fitting look. Generally preferred by men. 100% Cotton. This style does not provide full coverage for ling hair.

Bouffant: Best for long and thick hair (more room + volume). A wide band tapers across the front. Adjustable elastic cord-lock in back. 100% Cotton. Available with a satin-lined interior to protect your hair against frizz & breakage.

Domestic Returns & Exchanges: USA

Returns

You have 30 days from your date of purchase to initiate a return through our online portal. A $5.00 return shipping fee applies only to refunds issued to your original payment method. Exchanges and store-credit are free.

To be eligible for a return, items must be:

• Unworn or unused (trying on is okay)
• Free of stains or damage
• Returned with original tags and packaging if applicable
• International orders may only be returned for store credit if approved due to high shipping costs (see more details below).

FREE Exchanges & Store Credit

You have 30 days from the date of purchase to request an exchange, or store credit through our online portal. Exchanges are free (no additional shipping costs). New exchange items ship once your original return is received.

To start a return or exchange, click HERE.

All returns and exchanges must be initiated through our online return portal. If you choose a refund to your original payment method, a $5.00 return shipping fee will be deducted from your refund. Exchanges and store-credit are free. Items sent back without prior approval will not be accepted.

⚠️ Damages & Issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery and we’ll make it right.

🚫 Non-returnable items

The following cannot be returned or exchanged:

• Custom products
• Final sale items
• Gift cards

💳 Refunds

Once your return is received and inspected, refunds will be processed automatically but may take up to 10 days to process depending on your bank.

• Refunds to your original payment method will have $5.00 deducted for return shipping.
• Store credit refunds will be available for immediate use

________________________________________

🌍 International Returns Policy

All international sales are final once shipped. We do not offer refunds for international orders.

If an item arrives damaged or defective, contact us within 48 hours of delivery with photos so we can review your claim.

Store credit (when approved)

In approved cases, we may issue store credit for the item value.

• Store credit does not expire
• Original shipping fees and customs duties are non-refundable

Customs & duties

Sunshine Caps Co is not responsible for customs delays, import taxes, or duties. Any refused or unclaimed shipments will not be refunded.

European Union — 14-Day Cooling Off Period

If your order is shipped to the EU, you may cancel or return it within 14 days of delivery for any reason. Items must be in original, unused condition with tags and packaging.

💛 Thank you

If you have questions about sizing or styles before ordering, we’re always happy to help — just reach out!

We strive to ship your order as soon as possible- generally within 1-3 business days. Orders are shipped via USPS Ground Advantage mail unless stated otherwise. You can visit https://www.usps.com for more information on delivery times.

Once your package is sent out, transit time for Ground Advantage is generally 2-6 days. Transit time for Priority Mail is generally 1-4 days.

Once your order has shipped, you can track the status by logging into your account, or through your shipment confirmation email.

International shipping takes longer and varies by country and custom regulations. Please allow approximately 2 weeks+ for international delivery.