🌎 Domestic Return Policy: USA
We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (trying them on is ok), with tags, no stains, and in its original packaging. You’ll also need the receipt/order number or proof of purchase.
International orders may only be returned for store credit if approved due to high shipping costs (see more details below).
To start a return, click here.
If your return is approved, we’ll email you a return shipping label and instructions. The cost of return shipping ($5.00) will be deducted from your total refund. Items sent back to us without first requesting a return will not be accepted.
Exchanges: FREE
Option 1: If you want to do a direct/free exchange, please email us to arrange your exchange. The exchange items will be shipped after we receive your original returned items.
Option 2: The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item. You can request a refund to your original payment method or as a store-credit.
Damages and issues
Please inspect your order when it is received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
Exceptions / non-returnable items
Custom products, final-sale items, and gift cards cannot be returned.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you by email once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The cost of return shipping ($5.00) will be deducted from your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sunshinecapsco.com
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🌍 International Returns Policy
At Sunshine Caps Co, we take pride in creating scrub caps with care and attention to detail. Because international shipping costs are significant, we have specific guidelines for international returns.
International Orders
All international sales are final once shipped.
We do not offer refunds for international orders.
If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue so we can review your claim.
Store Credit Eligibility
In approved cases (such as damaged or defective items), we may issue store credit for the value of the item.
Store credit does not expire and may be used toward any future Sunshine Caps Co purchase.
Original shipping fees and customs duties are non-refundable.
Customs & Duties
Sunshine Caps Co is not responsible for customs delays, import taxes, or duties imposed by the destination country.
Any refused or unclaimed international shipments will not be refunded.
💛 Thank You for Understanding
We truly appreciate our international customers and your support of our small business. These policies allow us to continue offering high-quality scrub caps while keeping prices fair for all customers.
If you have questions about sizing, styles, or designs before ordering, we’re always happy to help — just reach out!t!
